New York CNN —Delta CEO Ed Bastian said the company probably went “too far” in its controversial changes to the SkyMiles loyalty program and said there are plans for modifications.
It got to the point, he said, that the company couldn’t effectively serve those elite status holders, including upgrade certificates and agents on special phone lines.
When the moderator asked Bastian about the rewards program changes, the audience at the Atlanta Rotary Club booed.
In September, the company implemented changes that would make it more difficult for American Express cardholders to access Delta Sky Clubs and earn Medallion elite status, taking effect in 2025.
For frequent fliers, the airline will also change how it awards Medallion elite status starting in 2024.
Persons:
Ed Bastian, ” Bastian, “, Bastian, It’s, ’
Organizations:
New, New York CNN, Rotary Club of Atlanta, Delta, Atlanta Rotary Club, American Express, Delta Sky Clubs, American, Starbucks
Locations:
New York